1. Services
Genvora provides business-to-business professional services across digital marketing, website development, accounting & finance, and AI & automation. The specific deliverables, timeline, fees, and team for any engagement are defined in a written proposal or statement of work ("SOW") agreed before work begins. If these terms conflict with a signed SOW, the SOW prevails.
2. Quotes and payment
- Fees are fixed-scope or monthly retainer as stated in the SOW; we do not bill hourly unless expressly agreed.
- Invoices are payable within the period stated on the invoice (14 days unless agreed otherwise), by the payment methods we make available, including our online payment gateway.
- Fees are exclusive of applicable taxes unless stated otherwise.
- We may pause work on accounts with overdue invoices after written notice.
3. Client responsibilities
You agree to provide timely access to the accounts, tools, information, and approvals reasonably required for delivery, and you confirm you have the rights to any materials you provide to us.
4. Intellectual property
On full payment, deliverables created specifically for you under an SOW are assigned to you. We retain ownership of our pre-existing tools, templates, and know-how, and grant you a perpetual licence to use them as embedded in your deliverables. Each party retains its own trademarks.
5. Confidentiality
Each party will keep the other’s non-public business information confidential and use it only for the engagement. A mutual NDA is available on request and takes precedence over this clause when signed.
6. Warranties and disclaimers
We will perform services with reasonable skill and care consistent with industry standards. Except as stated in an SOW, we do not guarantee specific business outcomes (such as rankings, traffic, or revenue), and the website and its content are provided "as is" for general information only. Nothing on this site constitutes financial, legal, or tax advice.
7. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and each party’s total aggregate liability arising out of an engagement is limited to the fees paid for that engagement in the 12 months before the claim. Nothing limits liability that cannot be limited by law.
8. Termination
Fixed-scope projects may be cancelled as described in our Refund & Cancellation Policy. Retainers may be terminated by either party with 30 days’ written notice. Either party may terminate immediately for material breach not cured within 14 days of written notice. On termination you pay for work performed to the termination date, and we hand over deliverables and data per our clean-exit commitment.
9. General
These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts there, unless a signed SOW specifies otherwise. If any clause is found unenforceable, the rest remain in effect. We may update these terms by posting a revised version on this page.
Contact
Questions about these terms: contact@genvora.net.